Hotel De Sovrani

Location is easy to find for cabs. Clean hotel. All basic amenities. Food quantity very good. Food quality average taste wise. Morning breakfast very uninspiring for the quality of hotel. Staff very courteous and helpful. Niggles: Couple of electric plugs were broken. Basic information about locker use were missing. Intercom only functioned in speaker mode. Roof top cafe had less options of cocktails than in room menu. Unusual.

Housekeeping is great.But people in the front office and resturant never greet the guests. They are not cordial. Rather you feel they work under compulsion.I was staying in room no 8003 and on 22 ND night heavy sound was coming from roof.At night 3 am I informed the front office,but no remedy.Hot water was not at all available. They don't listen to the guests.Food is good ,nicely prepared.

Booked 2 deluxe rooms for a night in December '23 and my experience was quite unsatisfactory given their facilities, room space and 'staff'. The rooms were quite nice, had a cozy business vibe to them but the shower was unbearably small. Upon entering and laying down to rest after a massive flight layover, my mattress' spring broke down and there was this crater in my bed which was quite uncomfortable. The bed's side frame had wheatish mold on it too. Contacted the reception, informed them of the issue, and asked them to kindly get this issue resolved while we were out for a stroll, exploring Kolkata's nightlife. Just as I stepped foot into my room, a person from maintenance entered my room - behind me, without my permission, to supposedly inform me that the mattress has been changed. His tone was way off and creepy, as if they did a favour, even though I was being grateful for their service trying to get them to respect my privacy and leave. The next morning way before my mentioned check out time at 8:30am, another staff from maintenance was at my room's door - and as soon as I answered the door, he asked me to step out of the room while he did a "routine-check" to see if I brought along any damage to the property. He went through my stuff, my clothes, the closet, toiletries and bathroom essentials. Checked on the hair dryer, TV, the safe inside the locker and asked if I harmed the property in any way. Neither of these are major issues by themselves, but these combined together with their tones and attitude made me feel quite invaded and disrespected. Oh, and did I talk about the reception staff? Quite rude, intimidating (not in a good way) and unapproachable. I brought this routine check issue up with the male receptionist, which he said was mandatory and was a part of the hotel's routines. Reconfirmed this with another guest checking out of another deluxe room, and they weren't a part of this "ROUTINE" check. Other than this, the window view was quite nice, and the hotel was definitely luxurious with great ornamental showpieces. Throughout my stay I had this constant feeling as if I'm a parasite leeching out favours from them.

Attitude issue, Worst Customer Service from reception staff. If their is negative review I would do that. I booked Deluxe Room for 6 days. And I was given Standard Room since 3 days. Reception staff just giving Excuses that we will change ASAP but 3 days already passed by their Excuses only. I don't think this Hotel deserve to be 4*. Bcoz 1* Hotel Services better than this Hotel. Very Disappointed...!!

Location is easy to find for cabs. Clean hotel. All basic amenities. Food quantity very good. Food quality average taste wise. Morning breakfast very uninspiring for the quality of hotel. Staff very courteous and helpful. Niggles: Couple of electric plugs were broken. Basic information about locker use were missing. Intercom only functioned in speaker mode. Roof top cafe had less options of cocktails than in room menu. Unusual.

Booked 2 deluxe rooms for a night in December '23 and my experience was quite unsatisfactory given their facilities, room space and 'staff'. The rooms were quite nice, had a cozy business vibe to them but the shower was unbearably small. Upon entering and laying down to rest after a massive flight layover, my mattress' spring broke down and there was this crater in my bed which was quite uncomfortable. The bed's side frame had wheatish mold on it too. Contacted the reception, informed them of the issue, and asked them to kindly get this issue resolved while we were out for a stroll, exploring Kolkata's nightlife. Just as I stepped foot into my room, a person from maintenance entered my room - behind me, without my permission, to supposedly inform me that the mattress has been changed. His tone was way off and creepy, as if they did a favour, even though I was being grateful for their service trying to get them to respect my privacy and leave. The next morning way before my mentioned check out time at 8:30am, another staff from maintenance was at my room's door - and as soon as I answered the door, he asked me to step out of the room while he did a "routine-check" to see if I brought along any damage to the property. He went through my stuff, my clothes, the closet, toiletries and bathroom essentials. Checked on the hair dryer, TV, the safe inside the locker and asked if I harmed the property in any way. Neither of these are major issues by themselves, but these combined together with their tones and attitude made me feel quite invaded and disrespected. Oh, and did I talk about the reception staff? Quite rude, intimidating (not in a good way) and unapproachable. I brought this routine check issue up with the male receptionist, which he said was mandatory and was a part of the hotel's routines. Reconfirmed this with another guest checking out of another deluxe room, and they weren't a part of this "ROUTINE" check. Other than this, the window view was quite nice, and the hotel was definitely luxurious with great ornamental showpieces. Throughout my stay I had this constant feeling as if I'm a parasite leeching out favours from them.